Cancellation
Canceling stops renewal; it is not the same as a refund.
If you do only one thing today, cancel renewal in the billing channel that charged you. Then submit a refund request separately if you want money back.
Independent guide. Not affiliated with Perplexity. Always verify live official policy.
Cancel Path
Where to cancel Perplexity Pro
Use the subscription manager tied to your receipt.
| Billing channel | Where to cancel | Proof to save |
|---|---|---|
| Perplexity website | Perplexity subscription settings | Screenshot of canceled status and date. |
| Apple App Store | iPhone Settings or Apple subscription page | Apple cancellation confirmation. |
| Google Play | Google Play subscriptions | Google Play cancellation confirmation. |
| Galaxy Store | Galaxy Store subscriptions | Samsung cancellation confirmation. |
| Enterprise / invoice | Billing admin or account contact | Written confirmation from billing contact. |
Official sources
Verify before you act.
Refund policies can change. This site is independent and summarizes official support guidance checked on July 4, 2026.
Perplexity refund articleOfficial refund request guidance.
Perplexity supportHow to contact Perplexity support.
Subscription settingsManage Perplexity web subscription.
Apple billingApp Store refund and billing support.
Google Play refundsGoogle Play refund request help.
EU consumer returnsYour Europe guide to EU consumer guarantees and returns.
Consumer Rights DirectiveEU Directive 2011/83/EU legal text.
FTC card disputesUS credit-card billing dispute guidance.
US negative option ruleeCFR recurring/negative-option rule source.
Canada deceptive marketingCompetition Bureau guidance on false or misleading marketing.