PerplexityRefund.com

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Use a clear refund request, not a messy complaint.

Support teams need facts: who paid, when, how much, through which channel, why the refund is requested, and what rule or policy you think applies.

Back to startRead FAQ

Independent guide. Not affiliated with Perplexity. Always verify live official policy.

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Simple refund request

Subject: Refund request for Perplexity subscription charge

Hello,

I am requesting a refund for the Perplexity subscription charge below.

Account email: [email]
Billing channel: [Perplexity web / Apple / Google Play / Samsung]
Plan: [Pro / Max / annual / monthly]
Charge date: [date]
Amount and currency: [amount]
Receipt/order ID: [ID]
Renewal canceled: [yes/no, date]

Reason for refund request: [short reason: accidental annual plan, trial-to-paid confusion, duplicate charge, access issue, unclear renewal, EU 14-day withdrawal request, etc.]

Please confirm whether this charge is eligible for refund and whether the subscription renewal is canceled.

Thank you.

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EU 14-day wording

I am located in [EU/EEA country] and am requesting review under the EU 14-day consumer withdrawal framework for distance contracts. The charge was made on [date], so this request is within 14 days. If you believe an exception applies because the digital service began immediately or because withdrawal rights were waived, please identify the specific consent, acknowledgement, or policy language relied on.

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US/Canada billing issue wording

I am requesting a refund because the charge appears to involve [duplicate billing / wrong amount / unclear automatic renewal / cancellation difficulty / service access problem / misleading trial or price information]. I have attached the receipt, screenshots, and cancellation/support records. Please review under your refund policy and applicable consumer billing rules.

Official sources

Verify before you act.

Refund policies can change. This site is independent and summarizes official support guidance checked on July 4, 2026.

Perplexity refund articleOfficial refund request guidance. Perplexity supportHow to contact Perplexity support. Subscription settingsManage Perplexity web subscription. Apple billingApp Store refund and billing support. Google Play refundsGoogle Play refund request help. EU consumer returnsYour Europe guide to EU consumer guarantees and returns. Consumer Rights DirectiveEU Directive 2011/83/EU legal text. FTC card disputesUS credit-card billing dispute guidance. US negative option ruleeCFR recurring/negative-option rule source. Canada deceptive marketingCompetition Bureau guidance on false or misleading marketing.

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