Enterprise billing
Enterprise refunds are usually contract questions.
For team or enterprise billing, start with the contract, invoice, renewal notice, seat count, admin account, and named billing contact.
Independent guide. Not affiliated with Perplexity. Always verify live official policy.
Enterprise Checklist
What to review before contacting billing
Consumer refund windows may not apply to contracted plans.
| Item | Why it matters | What to send |
|---|---|---|
| Contract term | Renewal and termination rules may be written into the agreement. | Signed agreement or order form. |
| Invoice date | Refund or credit requests often reference invoice timing. | Invoice number and date. |
| Seat count | Overage or unused seats may be handled as credit, not cash refund. | Admin export or seat screenshot. |
| Renewal notice | Notice timing can matter for disputes. | Email thread or notice copy. |
| Access issue | Service failure claims need support evidence. | Ticket IDs and screenshots. |