Open Apple billing
Go to Apple's reportaproblem or billing support flow.
iPhone & iPad
Perplexity's Help Center says App Store refunds are handled by Apple. Your Perplexity account page may show the subscription, but the refund decision usually lives in Apple's billing system.
Independent guide. Not affiliated with Perplexity. Always verify live official policy.
Steps
Use the Apple account that received the subscription receipt.
Go to Apple's reportaproblem or billing support flow.
Look for Perplexity Pro, Perplexity Max, or the subscription entry.
Select the reason that accurately matches your situation.
Mention accidental renewal, trial confusion, duplicate charge, or access issue if relevant.
Apple sends the result to the Apple ID email.
Separately confirm the subscription is canceled in Apple Subscriptions.
Official sources
Refund policies can change. This site is independent and summarizes official support guidance checked on July 4, 2026.