iPhone & iPad

If Apple billed you, Apple handles the refund request.

Perplexity's Help Center says App Store refunds are handled by Apple. Your Perplexity account page may show the subscription, but the refund decision usually lives in Apple's billing system.

Independent guide. Not affiliated with Perplexity. Always verify live official policy.

Steps

Request an App Store refund

Use the Apple account that received the subscription receipt.

Open Apple billing

Go to Apple's reportaproblem or billing support flow.

Find the Perplexity charge

Look for Perplexity Pro, Perplexity Max, or the subscription entry.

Choose refund request

Select the reason that accurately matches your situation.

Add context

Mention accidental renewal, trial confusion, duplicate charge, or access issue if relevant.

Watch email

Apple sends the result to the Apple ID email.

Cancel renewal

Separately confirm the subscription is canceled in Apple Subscriptions.

Official sources

Verify before you act.

Refund policies can change. This site is independent and summarizes official support guidance checked on July 4, 2026.